Terms & Conditions

Pure Pleasure are completely dedicated to your total satisfaction. If you have any suggestions or comments, please email. 

Our Contact details:
Pure Pleasure, Warren Farm, Micheldever Station, Winchester, SO21 3AS, UK
Email: customercare@purepleasure.com

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Illustrations, descriptions, weight and measurements shall be taken by the Buyer as a guide only and are not binding in detail. Pure Pleasure, without notice, reserves the right to make changes to any specifications as it sees fit.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If an order has been placed, we are unable to apply discount codes after checkout.

By placing an order on the Website, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not of legal age to order certain goods, we reserve the right to cancel your order.

Orders can be delivered to the delivery address of your choice. However, the card holder's billing address must be completed.
UK Mainland orders over £35 inc. VAT are delivered free of charge on standard delivery (England, Wales & Scottish Lowlands)
UK Mainland orders under £35 are subject to a shipping charge by location and service chosen.
Orders made outside of UK Mainland are subject to a shipping charge calculated automatically at checkout by consignment weight, shipping location and service chosen.
We do not ship to BFPO addresses or P.O. boxes.
Provided your items are in stock and your order is placed before our cut off time, your order will be sent on the service you select at check out on the same day. We cannot be held liable for any delays once the courier company has possession of your order.
Pure Pleasure sends all its orders in discreet brown boxes with absolutely no indication as to the contents. All goods are despatched and sent by a recorded insured service.

HS1-HS9, IV1-63, KA27-KA28, KW1-KW3, KW5-KW17, PA20-PA78, PA80, PH17-PH26, PH30-PH50, ZE1-ZE3

• All products are subject to availability.
• Orders are processed daily and despatched within 48 hrs. Monday-Friday, no dispatch or delivery Saturday, Sunday or Bank Holidays. We have a 12 pm cut off time, orders received after this time may not be despatched until the following day. Due to bank payment processing and security checks, your order may take as long as an hour to reach us.
• Orders are delivered by Royal Mail, the driver will require a signature. If this is not possible we can despatch to an alternative address.
• All packages received must be inspected for damage before signing for them. Any packages that arrive damaged must be signed for as damaged with the courier. We are not liable for any loss or damage to goods if the courier has not been made aware of this. 
• If the delivery cannot be made, a card is left and you will have to collect from your local depot within 3 days, otherwise the carriers will return the consignment to us which will incur an additional shipping charge.
• Any missing items must be reported within 24hours. 

If your item is not in stock, we may be able to get it on back order for you and send as soon as it is available. Before we can agree to a back order we will need to check with our supplier on lead time. Please get in touch with us at customercare@purepleasure.uk. 

For orders made from the UK, 20% VAT is added.

When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our payment provider. They are not held in clear text on any site.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.